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3,316 Views Message 21 of 42 Re: Billed twice in four daysThe Direct Debit Guarantee provides that "you are entitled to a full and immediate refund of the amount paid from your bank or building society". Anyone in danger of incurring overdraft fees might do well to invoke that provision rather than wait for BT to sort out the mess, even with the risk of making the mess worse..
--on 22-03-2023 10h31
3,294 Views Message 22 of 42 Re: Billed twice in four daysMe too. Normally pay once a month and now been taken out again after 4 days. Can’t get through to the bank or to BT. Just hope they sort it soon
on 22-03-2023 10h49
3,262 Views Message 23 of 42 Re: Billed twice in four daysHi All, sorry if you've had an extra direct debit payment collected. We are fixing this currently and you will receive a refund automatically shortly.
We're sorry for any inconvenience this may have caused.
on 22-03-2023 10h49
3,260 Views Message 24 of 42 Re: Billed twice in four daysBT have also taken money from my account twice this month. Same amount on 175h and 21st.
If I had taken money from BT it would be considered theft and I am sure BT legal people would be chasing me very quickly. Surely an organisation as large as BT have systems in place to prevent the company thieving money from customers (intentionally or intentionally)
When is this money being returned with some compensation?
on 22-03-2023 21h46
2,694 Views Message 25 of 42 Re: Billed twice in four days Please can you advise how soon the reimbursement will appear in my account? Thanks. It'sThatJaneton 23-03-2023 8h46
2,429 Views Message 26 of 42 Re: Billed twice in four daysCan you advise when this will be refunded? Three days later and still nothing is pretty unacceptable.
Aspiring Contributoron 23-03-2023 9h42
2,361 Views Message 27 of 42 Re: Billed twice in four daysI expected the refund to appear today but it hasn’t.
I would have assumed BT were making the refunds by BACS as soon as they were aware, i.e. on Tuesday 21st, and it takes two days for BACS transactions.
I had also assumed BT would do the decent thing and email all affected customers to apologise and explain - but they haven’t done that either.
Distinguished Guruon 23-03-2023 9h55
2,340 Views Message 28 of 42 Re: Billed twice in four daysSee message 21 above - anyone really fed up with waiting for BT to put this right can retrieve the missing funds straight away. If a coincident refund should result in a double repayment let BT sort it out, which they would probably achieve at a quicker pace than they've shown so far.
--on 23-03-2023 10h53
2,270 Views Message 29 of 42 Re: Billed twice in four daysWhen is 'shortly' please?
It'sThatJaneton 23-03-2023 11h05
2,257 Views Message 30 of 42 Re: Billed twice in four daysI also have been billed twice, I’ve tried to phone BT every day since this happened and have given up hanging on waiting for someone to speak to me.
This issue is not resolved and the customer service we as BT customers are receiving falls extremely short of expected standards.
BT must get their act together and get this issue rectified and should contact all affected customers as soon as possible.
Imagine the money they are making from all our duplicate direct debits!
Not holding my breath though that anything will happen that quickly.
